Refund Policy

Refunds on FindVibe are processed by the venue or event organizer who sold you the ticket — not by FindVibe. FindVibe is the technology platform that hosts the listing and handles the payment rails, but the financial relationship for a ticket purchase is between you and the organizer.

When you submit a refund request, it is routed to the organizer of the event. The organizer reviews the request, makes a decision, and triggers the refund through our admin tools. FindVibe facilitates the money movement on Stripe's infrastructure, but does not unilaterally approve or deny individual requests.

FindVibe's recommended baseline policy — which applies unless the organizer has communicated a different policy for a specific event — is:

• Refund requests must be submitted within 7 days of purchase; and
• At least 48 hours before the event start time.

Both windows must be satisfied. A request that arrives 6 days after purchase but only 24 hours before the event falls outside the standard window, as does a request submitted 8 days after purchase even if the event is still weeks away.

Individual organizers may choose to be more generous — for example, offering refunds up to 7 days before the event — or stricter for events where they have already paid out non-refundable costs (talent fees, production deposits). When a specific event has its own policy, it is shown on the event detail page and at the top of this page when you arrive via a deep link.

The fastest path is to open the order you want refunded from Orders, click Request refund, and follow the prompt to contact the organizer. The contact form will be pre-filled with your order ID so the organizer can identify the purchase without you having to hunt for the reference.

Please include in your message:

• The order ID (pre-filled if you arrived from your order);
• A brief reason for the request (illness, schedule conflict, duplicate purchase, etc.);
• Whether you would prefer a full refund, partial refund, or credit toward another event (if the organizer offers credits).

You do not need to email the organizer directly. Organizer contact addresses are not currently exposed on event listings to prevent inbox flooding — routing through the FindVibe contact form ensures requests reach the right inbox and are logged for follow-up.

Once your message arrives, the organizer reviews it against their refund policy. If approved, the organizer triggers the refund from their admin dashboard, which initiates a Stripe refund against the original payment method.

• Decision timeline: most organizers respond within 1–3 business days. Complex requests (large group orders, disputed transactions) can take longer.
• Funds back on your card: once approved, refunds typically appear on the original payment method within 5–10 business days. The exact timing is controlled by your card issuer or bank, not by FindVibe or Stripe.
• Platform and processing fees: Stripe's payment-processing fee may be non-refundable on voluntary refunds. The organizer's policy and the event's pricing structure determine whether the FindVibe platform fee is returned.
• Refunded ticket status: once a refund completes, the associated QR code is invalidated automatically. The ticket will show a Refunded badge in your order detail page and will not grant entry at the door.

5.1 Event cancelled by the organizer

If the organizer cancels an event entirely, FindVibe issues automatic full refunds to every ticket holder — you do not need to submit a request. Refunds are queued the moment the event is marked cancelled and clear to the original payment method on the normal 5–10 business-day timeline.

5.2 Event rescheduled

When an event is moved to a new date, your existing tickets remain valid for the new date. If the new date does not work for you, you may request a refund through the standard process, regardless of how far in advance of the new date you submit the request — the 48-hour and 7-day windows reset when an organizer reschedules.

5.3 The event has already started

Refunds are not available after the event start time has passed, including for no-shows. This is an industry-standard policy and applies even when the rest of the standard window would otherwise permit a refund. If something unusual happened (the event was unsafe, the venue denied entry without cause, the show ended unexpectedly within the first few minutes), reach out via the contact form and we will work with the organizer on a case-by-case basis.

5.4 Transferred tickets

If you transferred a ticket to another attendee using FindVibe's transfer flow, only the current ticket holder can request a refund — and the refund returns to the original purchaser's payment method. Tickets sold or transferred outside the platform are not refundable.

5.5 Chargebacks

We strongly prefer working out refunds directly. Initiating a chargeback through your bank without first contacting the organizer typically takes 30–90 days to resolve, may result in your ticket being invalidated immediately, and can affect your ability to purchase tickets on FindVibe in the future.

If something is unclear, the order details page doesn't show what you expected, or you believe a refund decision was made in error, please contact us. Include your order ID and a brief description of the issue — we will route it to the organizer and follow up if a FindVibe-side problem is involved.